xbox 360 repair turnaround time

easton · Post by **easton** » Sat Nov 24, 2007 6:09 pm

So, my 360's DVD drive crapped out. I talked to Microsoft on 11/16/07, and they said they would send over the coffin (err I mean box) so I could mail the xbox to them.

Well, it's now 11/24, and there's still no box. So my questions are:

How long did it take for the coffin to arrive? And, how long before you got your 360 back in fixed condition?

nic8082242 · Post by **nic8082242** » Sat Nov 24, 2007 6:17 pm

well with my experiense with microsoft about a month (i switched from being microsoft oy to being sony boy... jk... no im not... or am i?)

jones · Post by **jones** » Mon Nov 26, 2007 10:01 am

My DVD drive crapped out on 11/9/07 and I put in an online service request the same day. The coffin arrived on 11/15 and I shipped it out to them on 11/16. Then it was received at the repair center early last week.

Given that there was a holiday last week I would suspect that you should be receiving your coffin in the early part of this week. Perhaps even today.

jeroen · Post by **jeroen** » Mon Nov 26, 2007 10:03 am

After sending came back in two weeks, they said it would take a month. Now thats service. (they even were nice on the phone!) Had to buy my own coffin though

. Ah well the box they send me back wil work.

(if applicable)

ChrisS · Post by **ChrisS** » Mon Nov 26, 2007 11:07 am

It took me a week to get the box and then 3 weeks exactly from when I shipped it out to the day it came back to me.

So about 4 weeks total.

I broke down and bought a core system during this time, Bioshock was out.

gamer2 · Post by **gamer2** » Mon Nov 26, 2007 11:31 am

Atleast microsoft repairs the consoles. I asked about getting my slimline PS2s fixed and the guy said

"Just buy a playstation 3"

I replied

"Nobody wants a playstation 3"

and hung up

Jongamer · Post by **Jongamer** » Mon Nov 26, 2007 12:03 pm

gamer2 wrote:Atleast microsoft repairs the consoles. I asked about getting my slimline PS2s fixed and the guy said

"Just buy a playstation 3"

I replied

"Nobody wants a playstation 3"

and hung up

easton · Post by **easton** » Mon Nov 26, 2007 5:23 pm

jones wrote:My DVD drive crapped out on 11/9/07 and I put in an online service request the same day. The coffin arrived on 11/15 and I shipped it out to them on 11/16. Then it was received at the repair center early last week.

Given that there was a holiday last week I would suspect that you should be receiving your coffin in the early part of this week. Perhaps even today.

Right on the money, Jones. It came today! I'm going to try to get it over to the UPS place in a few minutes.

Godspeed, busted xbox.

jones · Post by **jones** » Tue Nov 27, 2007 10:45 am

easton wrote:
jones wrote:My DVD drive crapped out on 11/9/07 and I put in an online service request the same day. The coffin arrived on 11/15 and I shipped it out to them on 11/16. Then it was received at the repair center early last week.

Given that there was a holiday last week I would suspect that you should be receiving your coffin in the early part of this week. Perhaps even today.
Right on the money, Jones. It came today! I'm going to try to get it over to the UPS place in a few minutes.

Godspeed, busted xbox.

Nice! I wish your 360 a speedy recovery.

Mine is still on the slab at the repair center as we speak. LOL

gamer2 · Post by **gamer2** » Tue Nov 27, 2007 7:28 pm

Jongamer wrote:
gamer2 wrote:Atleast microsoft repairs the consoles. I asked about getting my slimline PS2s fixed and the guy said

"Just buy a playstation 3"

I replied

"Nobody wants a playstation 3"

and hung up

Ironically, the next month, they announced the $499 model.