If you have a problem, with anything, call Zune support.
1-877-GET-ZUNE
7 days a week!
Hours of operation (daily):
9:00 a.m. to 1:00 a.m. EST
6:00 a.m. to 10:00 p.m. PST
Trust me, they are awesome.
On the 20th (Yesterday for me), I called to ask about my "Zune Premium Headphones", which, no longer worked. After about twenty minutes, they sent a new pair my way!
I called on the 21st (Today for me) and asked about my Zune, turns out it wont connect to my computer, my brothers computer or our family computer. I used my brothers sync cable, but it still didn't work. His Zune connected to all three, but not mine.
I called them up and after about 30 minutes, during which he asked me about things like ...
Did you try another computer?
Did you try another sync cable?
What happens?
Etc.
After we went over everything, he asked me about the condition of my Zune. "A minor scratch 2mm long on the bottom left hand corner, around the edge...screen has scuffs." It's in great condition.
He put me on hold for a few minutes and got all of the papers filled out, setting everything up for me.
A box is on the way, I just have to pop in my Zune and wait about two weeks for a new/repaired one.
I have to say, the Zune support seems to be one of the best I have worked with.
Monday, I'm going to call Logitech about my keyboard/mouse set (No support on the weekends), the mouse wont charge in the stand...so, wish me luck!
The morale of this story, don't worry, call customer support.
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